Shipping & returns

Shipping Charges

We offer FREE shipping on all Australian orders over $200.  Shipping is otherwise a flat rate of $9.95.     
Shipping prices vary on international orders, the price shows up at checkout.

Packing
We take great care when packing our clocks. All clocks are wrapped in bubble wrap and shipped in heavy duty cardboard boxes marked Fragile.

Shipping Timeframes
All orders are usually shipped within 1-2 days, and should be delivered within 3-6 business days Australia wide.

Warranty

Clocksicle clocks have a 2 year warranty period from the date of purchase, which does not include general wear and tear but does include mechanical or other major failure. If you have any concerns with your purchase please contact us at info@clocksicle.com.au Goods claimed as defective will be replaced or repaired based on discussion with you, our valued customer. 

Returns

We take pride in our reputation for quality and we will work with you to resolve any issues. We might ask you to try a 'quick fix' for a simple fault issue, and if not resolved we will:

1.Send you a replacement clock with reply paid packaging

2.Ask you to kindly send back the faulty clock using the reply paid packaging

We are happy to exchange your clock if you change your mind on your colour choice, as long as you are happy to cover the cost of posting the return and new clock to you.